Privacy Policy

Introduction

This Privacy Policy explains how Rivalo ("Rivalo," "we," "us," or "our") collects, uses, stores, and protects information when you use the Rivalo competitor monitoring service (the "Service").

By creating an account or using Rivalo, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use Rivalo, we may collect the following information.

Account Information

When you create an account, we may collect:

• your name;
• email address;
• your password in hashed form;
• email-verification status; and
• account notification settings.

Rivalo does not store your account password as plain text.

Monitoring Information

When you use Rivalo's monitoring features, we may store information associated with the products and competitors you choose to monitor, including:

• competitor names;
• product names;
• product URLs;
• monitoring settings;
• detected prices;
• detected stock or availability information;
• historical product snapshots; and
• alert records.

Email Information

Rivalo uses your email address for account-related communication, including email verification and, when enabled, monitoring alerts.

Waitlist Information

If you join the Rivalo early-access waitlist, we may collect:

• your email address;
• your store URL, if you provide one; and
• the feature you indicate is most important to you.

Technical Information

Rivalo and its hosting or infrastructure providers may automatically process technical information necessary to operate and secure the Service, such as IP addresses, browser information, requests, logs, and error information.

The exact technical information collected may depend on the infrastructure and services used by Rivalo.

2. How We Use Information

Rivalo may use collected information to:

• create and manage accounts;
• authenticate users;
• verify email addresses;
• monitor webpages requested by users;
• detect price and stock or availability changes;
• store monitoring history;
• send requested alerts;
• maintain and secure the Service;
• troubleshoot technical problems;
• prevent abuse and unauthorized access;
• communicate with users about Rivalo;
• manage the early-access waitlist; and
• comply with applicable legal obligations.

Rivalo does not sell your personal information.

3. How Rivalo's Monitoring Works

When you submit a product URL for monitoring, Rivalo may automatically request and analyze information available from that webpage.

The retrieved information may be processed to identify information such as product names, prices, and stock or availability status.

Third-party websites can change their structure, content, or technical behavior. As a result, automated monitoring may occasionally produce inaccurate, incomplete, delayed, or unavailable results.

4. Email Notifications

If you enable email notifications, Rivalo may send emails containing information about changes detected for products you are monitoring.

Rivalo may also send necessary transactional emails, including email-verification messages.

You can disable optional monitoring notifications through your account settings.

5. Service Providers

Rivalo may use third-party providers to operate the Service, including providers for:

• application hosting;
• database infrastructure;
• email delivery;
• security and infrastructure; and
• other services necessary to operate Rivalo.

These providers may process information on Rivalo's behalf as necessary to provide their services.

6. Data Retention

Rivalo retains information for as long as reasonably necessary to provide and secure the Service, comply with legal obligations, resolve disputes, and enforce applicable agreements.

Account and monitoring information may remain stored while your account is active.

When you delete your account, Rivalo will delete or anonymize associated information within a reasonable period, except where certain information must be retained for legal, security, fraud-prevention, or dispute-resolution purposes.

7. Account Deletion

You may delete your account using the available account functionality or by contacting Rivalo.

Deleting your account may remove information associated with your account, including competitors, tracked products, monitoring history, and alerts, subject to the retention exceptions described above.

8. Data Security

Rivalo uses reasonable measures intended to protect information against unauthorized access, loss, misuse, or alteration.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the security of your account credentials.

9. Cookies and Similar Technologies

Rivalo may use cookies or similar technologies required for the Service to function, including cookies used to maintain authenticated sessions.

If Rivalo introduces analytics, advertising, or other non-essential tracking technologies, this Privacy Policy may be updated to describe their use where required by applicable law.

10. Children's Privacy

Rivalo does not knowingly collect personal information from children in circumstances where doing so is prohibited by applicable law.

If you believe that personal information has been provided to Rivalo in circumstances where it should not have been collected, contact us so that we can review the situation and take appropriate action.

11. International Data Processing

Rivalo's service providers may process or store information in countries other than the country in which you live.

Where applicable, Rivalo will take reasonable steps required by applicable law when transferring personal information internationally.

12. Your Privacy Rights

Depending on where you live, you may have legal rights concerning your personal information, which may include rights to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of personal information;
• object to or restrict certain processing;
• request a copy of certain information; and
• withdraw consent where processing is based on consent.

The availability of these rights depends on applicable law.

To exercise an applicable privacy right, contact Rivalo using the contact information below.

13. Changes to This Privacy Policy

Rivalo may update this Privacy Policy from time to time.

If we make material changes, we may provide reasonable notice through the Service or by email.

The updated policy will become effective on the date shown at the beginning of the updated policy.

14. Contact